Return & Delivery Conditions
With our customer satisfaction-oriented service approach, we offer secure and fast delivery, easy return processes.
Fast Delivery
Handed over to cargo within 1-3 business days
Easy Return
14-day unconditional return right
Secure Payment
256-bit SSL security certificate
Delivery Conditions
Delivery Time
After payment confirmation, your orders are handed over to cargo within 1-2 business days. Delays caused by cargo companies will be notified according to the conditions announced by TÜBİTAK.
Cargo Fee
Outside of campaign periods, cargo fee is borne by the buyer. Return cargo is also the buyer's responsibility (return right usage is unconditional according to Law No. 6502).
Product Check When Delivered
Important: If the product is damaged or wrong product is delivered when receiving it, make a report together with the cargo officer.
- • Check package damage
- • Verify product content
- • Note missing parts if any
- • Report within 3 business days from report date
Delivery Areas
All Turkey
- • 81 provinces
- • All districts
- • Village delivery
Special Cases
- • Places where address cannot be found
- • Security zones
- • Special delivery
Return Conditions
Return Time
14-Day Unconditional Return: The consumer has the unconditional right to return within 14 calendar days from the date of delivery of the product.
Return Conditions
✅ Accepted
- • In original packaging
- • All accessories complete
- • Undamaged
- • Unused
- • Labels not removed
❌ Not Accepted
- • Opened software products
- • Personal care products
- • Damaged products
- • Products with missing parts
- • Special order products
The product must be returned with all parts in the original packaging, labels and user manual, undamaged and unused.
Return Process
Return Request
Notify your return request via email or website
Approval Process
Your request is evaluated within 1 business day
Cargo
Send the product to the specified address by cargo
Money Refund
Refunded to your account within 5 business days
Return Application
Contact Channels
You can send your return request through the page containing our return policy or to info@perfectservis.com email address with the subject "Return Request". You will receive a response to your request within business hours.
Return Address
You can send your products to the address below
Address Information
Company: Retrofit Automation
Address: Çobançeşme Mahallesi Atay Caddesi No: 17/1
Province/District: Çorlu/Tekirdağ
Postal Code: 59850
Phone: +90 542 693 77 07
Email: info@perfectservis.com
Working Hours
Note: We recommend sending your return packages during working hours.
Do you have questions?
Contact us for detailed information about return and delivery processes.