Sales Agreement
This agreement is prepared within the scope of Law No. 6502 on Consumer Protection and Distance Contracts Regulation.
Seller Information
Company Name: Retrofit Automation
Subsidiary: Perfect Service
Address: Çobançeşme Mahallesi Atay Caddesi No: 17/1, Çorlu/Tekirdağ
Phone: +90 542 693 77 07
Email: info@perfectservis.com
Consumer Rights
• 14-day right of withdrawal
• Free return option
• Warranty coverage
• Secure payment
• Fast delivery
1Parties
SELLER
- • Company Name: Retrofit Automation
- • Subsidiary: Perfect Service
- • Address: Çobançeşme Mahallesi Atay Caddesi No: 17/1, Çorlu/Tekirdağ
- • Phone: +90 542 693 77 07
- • Email: info@perfectservis.com
- • Website: www.retrofitotomasyon.com
BUYER
- • Shopping through the website
- • Natural or legal person
- • Information specified in the order form
2Subject of Agreement
This agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product whose characteristics and sale price are specified below, ordered by the Buyer from the Seller's website in electronic environment, in accordance with the provisions of Law No. 6502 on Consumer Protection and Distance Contracts Regulation.
Scope
- • Industrial automation products
- • PLC systems
- • Drive systems
- • Operator panels
- • Industrial PCs
Services
- • Product sales
- • Technical support
- • Warranty service
- • Cargo and delivery
- • Customer service
3General Provisions
3.1. Order Process
- 1. Buyer selects product from website
- 2. Fills and confirms order form
- 3. Seller evaluates and approves order
- 4. Product is prepared and handed over to cargo
- 5. Delivery is made to Buyer
3.2. Payment Conditions
- • Cash payment (credit card, debit card)
- • Payment by transfer/EFT
- • Cash on delivery (for limited products)
- • All prices include VAT
4Right of Withdrawal
Important: The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product without giving any reason.
Right of Withdrawal Scope
- • Return right within 14 days
- • No obligation to give reason
- • Written notification is sufficient
- • Product price is refunded
Situations Without Right of Withdrawal
- • Products produced specifically for the person
- • Products that deteriorate quickly
- • Opened software products
- • Newspapers and magazines
5Return and Exchange Conditions
Return Conditions
- • Product must be in original packaging
- • All accessories must be complete
- • Must be unused and undamaged
- • Notification must be made within 14 days
- • Return shipping cost is borne by buyer
Return Process
- 1. Return request is notified
- 2. Product is checked
- 3. Compliance is approved
- 4. Product price is refunded
- 5. Process is completed
Return Address
Retrofit Automation
Çobançeşme Mahallesi Atay Caddesi No: 17/1
Çorlu/Tekirdağ
Phone: +90 542 693 77 07
6Delivery Conditions
Preparation Time
1-2 business days
Cargo Time
1-3 business days
Total Time
2-5 business days
Delivery Details
- • Free shipping (above certain amount)
- • Secure packaging
- • Insured cargo
- • Delivery tracking
- • Cash on delivery option
7Warranty Conditions
Warranty Coverage
- • 3 months seller warranty
- • Manufacturer warranty (if available)
- • Free technical support
- • Part replacement
- • Repair service
Non-Warranty Situations
- • Incorrect usage
- • Physical damage
- • Water damage
- • Unauthorized intervention
- • Normal wear and tear
8Dispute Resolution
Competent Authority: In disputes that may arise from the contract, Consumer Arbitration Committees and Istanbul Courts and Enforcement Offices are authorized.
Consumer Rights
- • Consumer Arbitration Committees
- • Consumer Courts
- • Consumer Consultation Line
- • E-Government complaint system
Contact Channels
- • Phone: +90 542 693 77 07
- • Email: info@perfectservis.com
- • Web: www.retrofitotomasyon.com
- • Address: Çorlu/Tekirdağ
9Validity and Changes
This agreement enters into force from the date it is signed. Changes to be made in the contract terms become effective from the date they are published on the website.
Agreement Date: 11/26/2025
Last Update: 11/26/2025
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