Terms of Service
Last Updated: 11/26/2025
By visiting and using this website, you are deemed to have accepted the following terms of service. Retrofit Automation, as a subsidiary of Perfect Service headquartered in Tekirdağ – Çorlu, conducts e-commerce sales of industrial automation products.
1. Company Information
Company Name: Retrofit Automation
Address: Çobançeşme Mahallesi Atay Caddesi No: 17/1, Çorlu/Tekirdağ
Email: info@perfectservis.com
Phone: +90 542 693 77 07
Website: https://retrofitotomasyon.com
2. General Usage Rules
- When using our website, it is mandatory to comply with the laws of the Republic of Turkey.
- It is prohibited to misuse site content, cause damage, or threaten system security.
- Site usage that violates third-party rights is prohibited.
- Spreading spam, viruses, or malicious software is strictly prohibited.
- Creating excessive traffic that affects site performance is prohibited.
3. Membership and Account Management
Membership Conditions:
- Being 18 years old or having legal representative approval
- Providing real and accurate information
- Ensuring account security
- Keeping account information up to date
Account Security:
- Do not share your password with anyone
- Use a strong password
- Report immediately if you notice suspicious activity in your account
- Do not allow others to use your account
4. Order and Payment Conditions
Order Process:
- Orders are processed after payment confirmation
- Stock status is checked at the time of order
- Customer is informed in case of insufficient stock
- 24 hours are given for order cancellation
Payment Options:
- Bank transfer/EFT
- Credit card payment
- Cash on delivery (for limited products)
- Payment terms for corporate customers
Delivery:
- Handed over to cargo within 1-3 business days after payment confirmation
- Choice of cargo company is up to the customer
- Cargo fee varies according to product amount
- Free shipping above certain amount
5. Pricing and Product Information
- All prices are specified in Turkish Lira (₺) and include VAT.
- Prices may be updated according to stock status.
- Special pricing may be applied for corporate customers.
- Product features are based on manufacturer company information.
- Right to change visual and technical features is reserved.
- Price changes may occur without prior notice.
6. Return and Exchange Conditions
Return Conditions:
- Right to return within 14 days from product delivery
- Product must be in original packaging and unused
- User manual and accessories must be complete
- Return shipping cost is borne by the customer
Products That Cannot Be Returned:
- Special order products
- Digital products and software
- Hygiene products
- Used or damaged products
7. Warranty and Service Conditions
- All products are covered by manufacturer warranty.
- Warranty periods vary according to product category.
- Faults outside warranty coverage are subject to paid service.
- Technical support and service services are free.
- Remote support and on-site service options are available.
8. Intellectual Property Rights
- All content on the site belongs to Retrofit Automation.
- Logo, brand, design and software rights are protected.
- Unauthorized copying, reproduction and distribution is prohibited.
- Product images and technical information require permission for commercial use.
- Legal action is taken in case of copyright infringement.
9. Liability Limits
Retrofit Automation does not accept responsibility in the following cases:
- Damages caused by customer errors
- Damages arising from incorrect product use
- Delays and damages caused by cargo companies
- Natural disasters and force majeure
- Third-party service provider issues
- Technical application errors (professional support required)
10. Privacy and Data Security
- Personal data is protected within the scope of KVKK.
- Data processing activities are detailed in our privacy policy.
- Secure payment transactions are made with SSL encryption.
- Cookies are used for user experience.
- Data sharing is not done except for legal obligations.
11. Dispute Resolution and Competent Court
- In disputes arising from these terms, mediation is tried first.
- If mediation does not work, Istanbul Courts are authorized.
- Enforcement proceedings are conducted at Istanbul Enforcement Offices.
- Consumer Dispute Committees are authorized for consumer disputes.
- Turkish Republic law applies for foreign customers.
12. Contact and Support
For questions about terms of service, you can contact us through the following channels:
Email: info@perfectservis.com
Phone: +90 542 693 77 07
Address: Çobançeşme Mahallesi Atay Caddesi No: 17/1, Çorlu/Tekirdağ
Working Hours: Monday - Friday: 09:00 - 18:00
13. Final Provisions
- These terms of service are deemed accepted by using our website.
- Changes to the terms are announced through the site.
- Changes become effective from the date they are published.
- The invalidity of any provision does not affect other provisions.
- These terms are prepared in Turkish and the Turkish version is valid.